Behind the Brand | Credit Repair Backend & Fulfillment Partner

Last updated 2026. This document is provided for review and should be confirmed by legal counsel before publication.

01 Acceptance

By registering for, accessing, or using any service provided by Behind The Brand, you agree to these Terms and Conditions. If you do not agree, do not use the services.

02 Services Provided

Behind The Brand provides done-for-you backend infrastructure and fulfillment services for credit repair businesses, which may include CRM configuration through The Funnel Panda, a branded intake website, client intake forms, intake automation into a supported dispute management platform, agreed dispute-related fulfillment, a support ticket system, a designated communication channel, community access, and onboarding.

03 Scope of Service and Platform Limitations

Services are limited to the scope agreed at registration. Features depend on the capabilities and limitations of the third-party platforms used. Requests outside the agreed scope are not included unless separately confirmed in writing.

04 Approved Systems and Tools

Services are delivered only through the systems and tools approved by us. We are not obligated to configure, integrate, or support platforms that have not been approved.

05 Automation Limits

Automations are limited to the supported intake and workflow configurations described in the agreed scope. We do not guarantee that any automation will operate without interruption, as automations depend on third-party services.

06 Graphic Design and Social Media Disclaimer

Graphic design, social media management, marketing campaign management, and unrelated sales automation are not included in the services.

07 Sole Purpose of Service

The systems provided are intended solely for operating a credit repair business. Use of the infrastructure for any unrelated purpose is not permitted.

08 Client Responsibilities

You are responsible for providing complete and accurate information, assets and access in a timely manner, for complying with all laws that apply to your business (including credit repair and consumer protection regulations), and for your own client relationships, marketing, and sales.

09 Communication Policy

Operational communication takes place through the support ticket system and the designated communication channel. Requests sent through other channels may not be tracked or acted upon.

10 Ownership and Usage Restrictions

Your branding assets remain yours. Our processes, templates, workflows, and configurations remain our property and may not be copied, resold, or redistributed without written permission.

11 Cancellations, Refunds and Access

Cancellation, refund eligibility, and post-cancellation access are governed by your service agreement. Setup work that has begun may not be refundable. Access to configured systems may end upon cancellation or non-payment.

12 Setup Timeline

Setup timelines depend on the completeness of submitted information and assets and on configuration requirements. Any timeline provided is an estimate, not a guarantee.

13 Post-Completion Updates and Change Requests

After setup is complete, updates and change requests must be submitted through support and may be subject to scheduling, scope review, or additional fees.

14 Support Hours

Support is available Monday to Friday, 10:00 AM to 7:00 PM EST. Requests received outside support hours are handled on the next business day.

15 Payment Integrations

Payment processor setup is limited to what is confirmed in the agreed scope and supported by the configured platforms. You are responsible for your own payment processor accounts, fees, and compliance.

16 CRM Usage, Wallet and Billing

Usage-based charges within the CRM (such as messaging, email, or phone usage billed through a wallet or similar mechanism) are your responsibility unless otherwise agreed in writing.

17 No Guarantee of Results

We do not guarantee any dispute outcome, credit score change, deletion of items, revenue, or business result. Credit reporting decisions are made by third parties.

18 Limitation of Liability

To the maximum extent permitted by law, Behind The Brand is not liable for indirect, incidental, or consequential damages, and total liability is limited to the fees paid for the services during the period in question.

19 Third-Party Services Disclaimer

Payment processor setup is limited to what is confirmed in the agreed scope and supported by the configured platforms. You are responsible for your own payment processor accounts, fees, and compliance.

20 Termination for Misuse

We may suspend or terminate services for misuse, unlawful activity, abusive conduct, or violation of these Terms.

21 Non-Circumvention

You agree not to solicit or engage our personnel, contractors, or partners directly to obtain the same services outside of your agreement with us.

22 Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including platform outages, natural disasters, or government actions.

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