Support & Consultations

We're Here to Help Keep Your Operations Running.

Need help, or ready to book a consultation? Complete the form below and

our team will get back to you.

Support hours

Monday to Friday, 10:00 AM to 7:00 PM EST

Response time

We typically respond within 24–48 business hours.

Frequently Asked Questions

Got Questions?

Explore what we offer, what to expect, and how to maximize your backend setup.

Is client data safe?

Protecting client information is built into how every system is configured. Access to the CRM, intake forms and dispute platform is limited to the people who need it to perform the agreed work, and sensitive details such as login credentials are handled with restricted access. The specific safeguards available depend on the platforms configured for your business, and we walk you through them during onboarding.

Who works on the disputes?

Dispute-related backend tasks are handled by fulfillment personnel assigned to your account through the supported dispute management platform. Assignments follow the agreed service scope and operational needs of your business.

How long does it take to set up everything?

Your timeline depends on how complete your submitted business information and branding assets are, and on the configuration your system requires. After we review your information, we share an expected timeline for your specific setup.

What if I need help later on?

Submit a request through the support ticket system for technical, account-related or operational concerns, and use your designated communication channel for day-to-day coordination with the operational team.

Will I be able to access the CRM and make changes?

Yes. You receive access to your configured CRM environment, subject to the permissions and service scope agreed during setup. Changes outside that scope can be requested through support.

Can I connect my own Stripe account for payments?

Payment processor setup and management is confirmed within your agreed scope and depends on what the configured platforms support. We review the options available for your business during your consultation rather than promising a direct gateway integration before it has been verified.

Behind the Brand

⸺backend infrastructure

You build your brand. We build

everything behind it.

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