legal
How Behind The Brand collects, uses, and protects information.
Last updated 2026. This document is provided for review and should be confirmed by legal counsel before publication.
01 Information We Collect
Behind The Brand collects the information you provide when you book a consultation, submit a support request, or complete a registration. This may include personal information (name, email, phone number), business information (business name, address, business email and number), branding assets (logos, colors, photos, sample websites), system access information (such as platform login details you choose to provide), client intake information processed through your configured systems, and supporting documents or uploaded files.
02 How We Use It
We use this information to respond to inquiries, configure and operate your backend infrastructure, perform the agreed fulfillment services, provide support, send transactional messages you have consented to, and meet legal obligations. We do not sell your personal information.
03 Storage and Security
We take reasonable administrative and technical measures to protect the information entrusted to us and limit access to people who need it to deliver the agreed services. The specific safeguards depend on the platforms configured for your business. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
04 Cookies
Our website may use cookies and similar technologies to keep the site working properly and to understand how visitors use it. You can control cookies through your browser settings; disabling them may affect some functionality.
05 Third-Party Sharing
To deliver the services, information may be shared with service providers and operational partners that require access — for example, the CRM, dispute management, communication, and payment platforms configured for your business. These parties may only use the information to perform services on our behalf or as directed by you. We may also disclose information when required by law.
06 Data Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of non-transactional communications. SMS recipients can reply STOP at any time to opt out or HELP for help.
07 Contact Us
Questions about this policy can be sent to [email protected].
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